Return Policy

At Sahal Krishi Tech Private Limited and Krushi Machines, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a return policy subject to the terms outlined below.

1. Eligibility for Returns

You may return an item under the following conditions:

• Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you are eligible for a return and refund or replacement.
• Incorrect or Missing Items: If you receive the wrong item(s) or your order is incomplete, you can return the items and either request a refund or exchange.
• Product Unopened and Unused: Products must be unused, in original condition, with all original packaging, labels, and accessories intact. Products that have been opened, used, or altered cannot be returned.
• Time Frame: Returns must be initiated within 7 days from the date of delivery. After this period, returns may not be accepted, unless the item is defective or damaged.

2. How to Initiate a Return

If you wish to return a product, follow these steps:

• Contact Us: Reach out to us at krushimachines@gmail.com or call +91 9739316016 within 7 days of receiving the product. Provide the following details:
  • Order Number
  • Description of the issue (e.g., damaged, incorrect product, etc.)
  • Photographs of the product (if applicable)
• Return Authorization: Once your return request is verified, we will provide you with a Return Authorization and instructions on how to return the product.

3. Conditions for Returns

For your return to be accepted, the following conditions must be met:

• The product must be in new, unused condition.
• The product must be returned with its original packaging, tags, labels, and accessories.
• Proof of Purchase (e.g., order number, invoice) must be provided.

4. Return Shipping

• For Damaged, Defective, or Incorrect Items: If the product is damaged, defective, or incorrect, we will cover the return shipping costs. We will provide a prepaid return shipping label.
• For Change of Mind: If you wish to return an item due to a change of mind or other non-defective reasons, you are responsible for the return shipping costs.

Please ensure that the returned product is properly packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We do not guarantee that we will receive your returned item, and any lost or damaged items in transit are the responsibility of the sender.

5. Refunds After Return

• Once your return is received and inspected, we will notify you of the approval or rejection of your return.
• If the return is approved, we will process the refund to your original payment method.
• Please note that it may take 10-15 business days for the refund to reflect in your account, depending on your payment provider.

6. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or personalized products.
• Items that are used, opened, or altered.
• Perishable goods, health, and hygiene products.
• Products with damaged packaging that are not defective.
• Gift cards or other digital products.

These exclusions will be mentioned on the product pages where applicable.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and then place a new order for the desired item.

8. Partial Returns

In some cases, partial returns may be accepted under the following circumstances:

• The product is returned in used or damaged condition.
• The product is returned after the allowable return period (7 days).
• Any item not in its original condition, or missing parts or packaging.

Partial refunds may apply in these cases.

9. Sale or Promotional Items

Sale or promotional items are non-returnable unless defective or damaged. This will be clearly indicated on the product page.

10. Contact Us

If you have any questions regarding the return policy or need assistance with a return, please contact us at:

• Email: krushimachines@gmail.com
• Phone: +91 9739316016
• Website: www.krushimachines.com

By purchasing on www.krushimachines.com, you agree to the terms outlined in this Return Policy. We are committed to ensuring a smooth and hassle-free shopping experience, and we strive to resolve any issues you may have with your purchase.