Refund Policy
At Sahal Krishi Tech Private Limited and Krushi Machines, we aim to ensure your complete satisfaction with our products and services. However, if you are not satisfied with your purchase, we are happy to provide a refund under the following terms.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Damaged or Defective Products: If the product you receive is damaged, defective, or not as described, you are eligible for a full refund or replacement.
- Incorrect or Incomplete Orders: If you receive the wrong item(s) or your order is incomplete, you are eligible for a refund or exchange.
- Cancellations: If you cancel an order before it has been processed or dispatched, you will receive a full refund. Once an order has been dispatched, it cannot be cancelled, but you can follow the returns process.
- Returnable Products: Certain products are eligible for return and refund, which will be mentioned on the product page. For products that are not eligible for return or refund, it will be clearly stated in the product description.
2. How to Request a Refund
If you believe you are entitled to a refund, please follow the steps below:
- Contact Us: Reach out to us via email at krushimachines@gmail.com or call our customer support at +91 9739316016 within 7 days from the date of delivery. Please include your order number, a detailed description of the issue, and any supporting evidence (such as photos of the damaged or defective product).
- Return the Product: If your request is approved, we will guide you through the return process. In case of a return, please send the product back in its original packaging, unused, and with all original labels and accessories intact.
- Inspection: Once we receive the returned product, we will inspect it to confirm that it meets the criteria for a refund as outlined in this policy.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued using the same payment method that was used for the original purchase. Please allow up to 10-15 business days for the refund to be processed and reflected in your account.
4. Non-Returnable and Non-Refundable Items
Some items are non-returnable and non-refundable, including:
- Customized or personalized products.
- Products that have been used or altered.
- Perishable goods or products with an expiration date.
These items will be clearly marked as non-returnable on the product page.
5. Return Shipping Costs
- For Damaged, Defective, or Incorrect Products: If the product is damaged, defective, or not as described, the return shipping cost will be covered by us. We will provide you with a prepaid return shipping label.
- For Change of Mind: If you return a product due to a change of mind, the cost of return shipping will be borne by you.
6. Exchanges
We do not offer direct exchanges. If you need to exchange a product for a different size, color, or model, you will need to return the original product for a refund and place a new order for the desired product.
7. Partial Refunds
In some cases, partial refunds may be granted in the following situations:
- The product is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Products returned after the allowable return period (7 days).
- Any item not in its original condition or that is returned more than 7 days after delivery.
8. Refunds for Sale Items
Only regular-priced items are eligible for a refund. Sale items or promotional items are not eligible for refunds unless there is a defect or issue with the product.
9. Contact Us
If you have any questions regarding our refund policy or would like to initiate a return or refund request, please contact our customer service team at:
By placing an order on www.krushimachines.com, you agree to the terms of this Refund Policy. We are committed to providing a positive shopping experience and will do our best to resolve any issues you may have.
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